Our Policies at Big Minis.com

100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 15 days in new (un-used) condition and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING CHARGES (World Wide)
Five shipping options are offered for merchandise delivery:

California: $6.99 (2 to 5 business days)
Standard: $8.99 (5 to 8 business days)
Premium: $19.99 (3 to 5 business days)
Express: $28.99 (2 to 3 business days)
Super Express: $36.99 (Guaranteed 2 business days)
Outside US/Canada: Contact us for price

Please note that some items may be subject to additional shipping charges because of size or weight.

Outside the US/Canada shipping prices vary, please call for shipping qoute (760) 836-1868, Fax: (760) 836-1869 or email us at sales@bigminis.com

EXCHANGES
Exchanges must be in new un-used condition. If we shipped the incorrect merchandise, your shipping costs will be re-imbursed. If we shipped you the merchandise you ordered, you will be resonsible for shipping charges but, NO EXCHANGE FEES!

RETURNS
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 15 days of receiving the product. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned must be in new un-used condition. (Labor fees are not refundable, i.e., custom built wheels.) ALL RETURNS MUST BE ACOMPANIED BY RECEIPT!

Returns must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

BACKORDERS
Occasionally, some items are unexpectedly out of stock or unavailable, these items will not ship or be charged to your account. If you would like to backorder the product please contact us by phone at (760) 836-1868. If you would like to backorder the product, no additional shipping charges will be applied.

PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.